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Thread: Vixen3 Crashing Why?

  1. #1
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    Default Vixen3 Crashing Why?

    While in preview configuration, Vixen3 has crashed multiple times. Have no idea why.
    Any help would be greatly appreciated.

  2. #2
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    Default Re: Vixen3 Crashing Why?

    What version of Vixen are you running?

    Check the Application.Error.Log and/or Application.Fatal.log.
    What action were you doing when it crashed? It is easily repeatable?

  3. #3
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    Default Re: Vixen3 Crashing Why?

    The logs are located at:
    Documents\Vixen 3\logs\

  4. #4
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    Default Re: Vixen3 Crashing Why?

    Vixen 3.8
    In process of completing setup. Yes its repeatable. Its happened about 6 times, before I finally said F**** IT.

  5. #5
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    Default Re: Vixen3 Crashing Why?

    I'm new to Vixen. Do I post this log or what do I do with the log?

  6. #6
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    Default Re: Vixen3 Crashing Why?

    Are you on the development version? if so, try using that.
    Describe what you are doing exactly to see if one of us can reproduce.
    Read through the log and see if anything jumps out like an exception. Post your files and describe bug https://vixenlights.atlassian.net/ji...cts/VIX/issues (you will need a jira account to post)
    Try a new profile. Create it using the first screen of Vixen.

  7. #7
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    Default Re: Vixen3 Crashing Why?

    Quote Originally Posted by bquarles View Post
    While in preview configuration, Vixen3 has crashed multiple times. Have no idea why.
    Any help would be greatly appreciated.
    I had a problem when i downloaded 3.7. every time I clicked on preview it would crach. turned out my antivirus was the problem. I
    turned virus software off and re-downloaded 3.7 and everything was good.

  8. #8
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    Default Re: Vixen3 Crashing Why?

    If you can reproduce it, go to bugs.vixenlights.com and create a ticket with a description of what you were doing. Attaching the logs from the My Documents\Vixen 3\logs folder will aid us in finding and fixing any issue.

    Jeff

  9. #9
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    Default Re: Vixen3 Crashing Why?

    The Vixen team are amazing at getting bugs ironed out.

    IIRC I made config editor crash when copying/pasting nodes the in a certain way when trying to make groups / subgroups, I'l add a ticket if i can recreate that sometime. Might be related to the paste / paste as new functions.

    The other config editor I know of is if you select graphical view and have a large number of controller outputs/pixels selected it can grind to a halt - but generally not a hard crash

    Oh sorry just realised this about Preview Config- might be the same thing though since you can manipulate nodes there too.
    Last edited by RichieNorthcott; 01-11-2022 at 03:21 PM.

  10. #10
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    Default Re: Vixen3 Crashing Why?

    Found more or less this issue, will log a ticket - 3151 might be related to what the OP is experiencing, just a guess though!
    Last edited by RichieNorthcott; 01-11-2022 at 03:37 PM.

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