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Thread: DIY Express Issues.

  1. #1
    Join Date
    Dec 2007
    Location
    Hawthorn Woods, IL
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    559
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    Default DIY Express Issues.

    Is anyone else having trouble getting DYI Express to fill orders and respond to questions. I place an order a month ago and their web site says it is in process. No communication from them. I send several requests asking for an explanation and now response. I would cancel the order but they are the only provider I know of from DC SSR boards.
    2 Grinchs, 2 Ren C's and a Ren T for 128 channels (in 2008)
    2 Ren64, 2 Ren24, 2 Ren24ss, 4 Ren16ss and 8 Ren8ss for 352 channels (currently)

  2. #2
    Join Date
    Jun 2008
    Posts
    35
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    Default Re: DIY Express Issues.

    I just posted a similar question last week. I ordered some pixels from him. The confirmation and tracking code were sent to me. I checked with the tracking code and initially said Wednesday close of day. Later on Wednesday I checked around 3pm and did not say anything. I sent Todd an email asking what the ***K went wrong but got no response. Later that evening I checked again and it said the shipment was only picked up at 1:50pm that day.

    Did you pay with a credit card where you could query to see if they paid him?

    Maybe he should be removed from the Member Approved Vendors? I know CUSTOMER SERVICE is a hard word to spell.

  3. #3
    Join Date
    Dec 2007
    Location
    Hawthorn Woods, IL
    Posts
    559
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    Default Re: DIY Express Issues.

    Yes I paid by credit card, but it has not gone through as of today. I just want some communication. If they are out of business, say so and shut down the web site.. If they don't have the products, say so. This is sooooo aggravating.
    2 Grinchs, 2 Ren C's and a Ren T for 128 channels (in 2008)
    2 Ren64, 2 Ren24, 2 Ren24ss, 4 Ren16ss and 8 Ren8ss for 352 channels (currently)

  4. #4
    Join Date
    Jan 2018
    Posts
    226
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    Default Re: DIY Express Issues.

    If you can solder you can get Dc SSR boards from another place i know of.

  5. #5
    Join Date
    Jan 2016
    Location
    Lizella, GA
    Posts
    1,472
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    Default Re: DIY Express Issues.

    Have you sent a PM to DIYLEDEXPRESS
    Matt

  6. #6
    Join Date
    Jan 2015
    Location
    Kansas City Missouri
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    2,174
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    Default Re: DIY Express Issues.

    I just tried placing an order and their payment site sucks. Tried for 39 minutes and it kept saying payment method failed. I'm going to order from someone else. I'm disgusted.

    Sent from my SM-T710 using Tapatalk

  7. #7
    Join Date
    Jan 2015
    Location
    Kansas City Missouri
    Posts
    2,174
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    Default Re: DIY Express Issues.

    After about 22 attempts it finally accepted my payment. What a pain. One of a few companies that don't accept PayPal. I wonder why that is?

    Sent from my SM-T710 using Tapatalk
    Last edited by pmiller; 08-20-2019 at 09:28 PM.

  8. #8
    Join Date
    Mar 2012
    Location
    Lebanon, Illinois, USA
    Posts
    2,707
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    Default Re: DIY Express Issues.

    I don't have any connection with the folks at DIYLEDExpress, other than buying a LOT of lights and stuff from them, but ...

    Of the different vendors from all different areas (not just DIYC stuff) that I use, when they don't take PayPal it is usually because they don't want to pay PayPal fees. $0.02 duly deposited.
    Live, Laugh, Love.

  9. #9
    Join Date
    Jan 2015
    Location
    Kansas City Missouri
    Posts
    2,174
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    Default Re: DIY Express Issues.

    I've ordered stuff from them many times and never had an issue with payment until today. Nothing like filling out everything over a dozen times. Oh well, maybe it was a glitch or whatever.

    Sent from my SM-T710 using Tapatalk

  10. #10
    Join Date
    Dec 2007
    Location
    Hawthorn Woods, IL
    Posts
    559
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    Default Re: DIY Express Issues.

    What might the other place be that sells the DC boards? And yes I have attempted to contact them directly to Todd and to the service email.
    2 Grinchs, 2 Ren C's and a Ren T for 128 channels (in 2008)
    2 Ren64, 2 Ren24, 2 Ren24ss, 4 Ren16ss and 8 Ren8ss for 352 channels (currently)

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