View Full Version : Lost all controllers, elements, patches after migrating to 3.3u1

09-27-2016, 06:19 PM
Can anyone help, i lost all my settings. Such as elements, controllers etc. Opened vixen 3 up to finish my sequence and everything is gone. I have back up on my files, can find sequence but all elements are gone. Can anyone help?

09-27-2016, 06:29 PM
what version did you have that you upgraded from

09-27-2016, 06:50 PM
I had version 2, it was working fine for about a week or two. I back-up'd my files before upgrading and it played my old TIM's just fine. And today poof, everything is gone. I had about 9:30 sequenced this year already.

09-27-2016, 07:22 PM
when you did the backup did you use the zip program in vixen if so could you give me a copy and let me see if I can help or if you have team viewer we could connect and I could try that way

09-28-2016, 09:57 AM
Are there any logs in the log folder that we can look at? Generally when this happens it is because of a file system issue.

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